Privacy Policy

 The following statement explains Hope Media’s policy regarding the personal information we store about you. This policy complies with the Australian Privacy Principles (APPs) as defined in the Privacy Amendment (Enhancing Privacy Protection) Act 2012, which amends the Privacy Act 1988.

We value all the people that use this site and take seriously the privacy of any personal information that we may collect from you, or that you may disclose to us, as part of your interaction with those services.

It is important that you take some time to understand the policy. We have to assume that if you use our services, you agree with its principles.

This policy defines:

• the purposes of collecting and holding personal information
• the types of personal information we collect and the ways we do it
• how you can enquire and access your personal information, request corrections or complain if you believe we may have breached the APPs
• if we disclose your personal data, in particular to overseas recipients.

We are committed to ensuring the privacy of your personal information. We may need to update this policy at any time and recommend that you review our policy periodically. If we make a change, we will publish the amended policy (including the date it became effective) on this website, and we will notify users through our social media services. We have to assume that if you use this and any related social media links, you agree to this policy.

We collect your personal data because you:

• Provided feedback or made a complaint. We will use the personal information to ascertain if this feedback or complaint is common to other users. We may also need it to get back to you.

We may collect personal information also for purposes directly related to any of the above, including a better understanding of our audience. In turn, this knowledge allows us to tailor our content to better serve their interests and needs.

We also collect anonymous information, or with minimal personal details, from your interactions with our digital platforms (our website and our pages on social media). The analysis of this statistical information allows us to provide content that is more relevant to our audience.

 The types of information we collect are:

• personal details
• anonymous activity-tracking data.

Personal details may include name, address, email address and phone number/

We collect anonymous data about visits to our website, like the number and frequency of visitors, the most popular pages and general traffic patterns. This is mainly aggregated statistical data and does not allow us to identify users. We also have access to statistical information related to our social media pages (e.g. Facebook). (Note: We may have access to some personal information of our social media visitors based on their security settings in the social media platform, based on its privacy policy.)

• in writing (e.g. you send us a letter, email, direct message with your details)
• electronically (e.g. you fill an online form on the website or anonymous information gathered with ‘cookies’— see below).

We collect anonymous website activity using ‘cookies’ attached to the ‘browser’ you use to access our website. (Note: A browser is a program in your computer—e.g. Chrome, Firefox, Internet Explorer—used to access internet websites. A cookie is a small data file that is downloaded and stored in your machine or portable device that lets our digital service store information.)

Most browsers allow you to manage cookies based on your preferences. You may set your browser to prevent the installation of new cookies, and you may delete existing ones. Please refer to the help area of your browser for instructions on how to do this. Please note that in some instances avoiding cookies may mean you will not be able to take full advantage of the website services.

 We only use your personal information for the particular purpose you provided it. In some cases, we may use it also to send you periodic updates.

Otherwise, we will not use or disclose your personal information without your consent, unless there is a duty to the public to disclose that information, we are required to by law, or where the interests of PenelopeK (and Avail) disclosure.

At any stage, we may need to use third-party providers (for normal operation and contingency storage) to host some or all of our systems. These providers may have technical facilities in countries other than Australia. We will endeavour to use providers whose privacy policies are compatible with ours.

When you access our social media pages, you are protected under the privacy policy of that platform (e.g. Facebook), not by this policy. You should review your security settings and ensure that you are comfortable with any disclosure of information allowed by such settings. You should note that these social media platforms would possibly store their systems outside Australia.

You should also note that articles published on the website may contain links to third parties’ websites. If you click on such links and are transferred to another website, you will need to refer to that other party’s privacy conditions as this privacy policy will no longer apply.

At any time you can request access to the personal information that we hold about you. You may simply want to check it, and if appropriate make corrections to it, or you may want to let us know of the change. For example, you may opt out of receiving one or all of our communication services at any time.

You can contact us by:

• email: penjoh12@gmail.com

You may feel l that we have breached your privacy in a particular instance. You can contact our Privacy Officer (Penelope Johnson) in relation to any privacy issues. As this site is owned by a sole trader your communications will be directed there:

• email: penjoh12@gmail.com

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We will let you know an approximate time when we will get back to you about your enquiry or complaint. In this period we will investigate the matter according to our Privacy Policy and respond to you.

If we exceed this period or if you are not satisfied with the outcome, you can make a complaint to the Privacy Commissioner at the Office of the Australian Information Commissioner (OAIC). The OAIC can be contacted on 1300 363 992 or at www.oaic.gov.au.

Please email: penjoh12@gmail.com and we would be happy to send a copy free of charge to your email or postal address.